Refund Policy
Refund Policy
Last updated: October 2025
Donation Refunds
Donations to VibX are voluntary contributions to support our platform development and are generally non-refundable.
However, if you believe there was an error with your donation or you have special circumstances, please contact us within 7 days of your donation and we will review your request on a case-by-case basis.
Ride Payment Refunds
Ride payments may be eligible for refund in the following situations:
- Driver cancellation after extended wait time
- Significant service issues or safety concerns
- Billing errors or duplicate charges
- Ride not completed as agreed
To request a ride refund, please contact us within 48 hours of the ride with details about the issue.
How to Request a Refund
- Visit our Contact page
- Provide your order/transaction number
- Explain the reason for your refund request
- Include any relevant screenshots or documentation
We will review your request and respond within 3-5 business days.
Processing Time
Approved refunds are typically processed within 5-10 business days and will appear on your original payment method.
Questions?
If you have questions about our refund policy, please don't hesitate to contact us.
Beta Launch
Join the VibX Revolution - Community-Driven Rideshare
Experience safe, affordable, and community-first transportation. Support our beta and be part of the future of ridesharing.
Support Our Beta
Secure Platform
Community Verified
Beta Tested
Our Mission
VibX is reimagining rideshare with a community-first approach. We believe transportation should be safe, affordable, and empower both riders and drivers. Join us in building a better way to move.
Why Choose VibX
Safety First
Verified drivers, real-time tracking, and 24/7 support ensure your safety on every ride.
Affordable Rides
Fair pricing with no surge fees. More money stays with drivers and in your pocket.
Community Driven
Built by the community, for the community. Your voice shapes our platform.
How It Works
1
Download App
Get the VibX app from your app store and create your account in minutes.
2
Request Ride
Enter your destination and request a ride from verified community drivers.
3
Arrive Safely
Track your ride in real-time and arrive safely at your destination.
Support Our Beta
Your support helps us build a better rideshare platform. Every donation goes directly to improving safety, expanding coverage, and supporting our driver community.
$25
Supports 10 rides
$50
Verifies 5 drivers
$100
Expands to new city
What Beta Users Say
"VibX has completely changed how I think about rideshare. The drivers are friendly, prices are fair, and I always feel safe."
Beta User
"As a driver, VibX treats me fairly and the community support is amazing. This is the future of rideshare."
VibX Driver
"Finally, a rideshare platform that puts people first. I'm proud to support VibX and be part of this movement."
Early Supporter